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Recomended Vendor: OWC
Related: hard drive, how-to, memory, Other World Computing, RAID
Our recommended vendor for Mac hardware is Other World Computing (OWC) which is also known as macsales.com. OWC offers a wide variety of upgrades and peripherals, software, etc (but not Macs themselves).
OWC deserves your business on a customer service basis, and that is based on personal experience before this site existed, and reports from both friends and clients who’ve experienced the same high level of customer service.
OWC ships promptly, offers a wide selection of Mac products, provides solid customer service, and generous return policies.
OWC is the sole sponsor/advertiser of this site, so we don’t have to bother you with a profusion of annoying ads. We sought OWC out from the start as the highest quality vendor out there, one we wanted to work with to make this site possible.
The information here is free to you because OWC pays for the ads on this site — so give them first shot at your business. Saving a few bucks elsewhere after reading something here that helped you is not a thank-you.
OWC mailing list
OWC maintains a mailing list that offers special deals to subscribers.
OWC hard drive replacement guarantee — a big plus! PERMALINK
A drive failure is hassle enough But with a striped RAID, you cannot wait months for a refurbished replacement from the manufacturer: your RAID is down until the replacement drive arrives! This happened to me a few years ago; I had no choice but to buy a new drive at my own expense.
OWC will swap a failed drive up to 90 days from purchase with a new (not refurbished) one.
This is what Larry O'Conner of OWC has to say about OWC’s policy:
Any failure of a hard drive within 90 days of the involve date at OWC - We allow the drive to be returned to us (instead of needing to use mfr warranty to get a refurb/reconditioned replacement from factory despite having just bought a new drive) for an immediate replacement with a new drive (same model#, etc) from our stock. Mfr warranty still covers the drives of course - but we prevent that hassle for a drive that fails within 'break in' so to speak.
Bottom line - you buy a hard drive (2.5" or 3.5") from OWC... If it fails within 90 days - you'll get a new one from us vs. dealing with the hassle of a factory warranty that will return a refurb/reconditioned/recertified replacement. In our experience, very little fails past 90 days - but in terms of what is going to fail from factory defect, the larger majority fails within that time, so our policy is a nice coverage point for our customers.
OWC Memory test lab PERMALINK
OWC maintains a testing lab with every Mac they selling memory for, so they can guarantee it works in your Mac.
FTC disclosure PERMALINK
Here’s an article on the new FTC requirement for bloggers, social media, etc to disclose their relationships. Here’s the FTC site itself. Guidelines are vague, and mean whatever the government wants them to mean, so we’ll do our best to spell out what this site actually does.
This policy is effective Dec 1, 2009, but is consistent with past practice. Our intent is the highest ethical standards.
OWC is the exclusive advertiser on this site, which means we are compensated for the ads with cash, and sometimes free shipping and modest discounts on equipment. We do not get “free stuff”, but even if we did, this would be no different than cash.
Ads are what makes the site content free for you to enjoy, otherwise I’d go ride my bike instead.
While OWC is a general-purpose vendor of computing equipment, OWC also makes and sells some of their own gear, and some of that gear is reviewed on this site, like the QX2. If this bothers you, please don’t read those reviews! We provide objective reviews of all equipment on this site, you have the facts, make your own judgment.
This site receives no advertising compensation from Apple or any other vendor. However, links to the Apple Store do result in a small commission, but at no cost to you— a win/win you can use to show your appreciation for the valuable information found here.