All Posts by Date or last 15, 30, 90 or 180 days.
also by Lloyd: diglloyd.com photography and WindInMyFace.com

Thank you for buying via links and ads on this site,
which earn me advertising fees or commissions.
As an Amazon Associate I earn from qualifying purchases.

Other World Computing...
B&H Photo...
Amazon
As an Amazon Associate I earn from qualifying purchases.
Upgrade the memory of your 2018 Mac mini up to 64GB
877-865-7002
Today’s Deal Zone Items... Handpicked deals...
$1199 $779
SAVE $420

$250 $200
SAVE $50

$1699 $1299
SAVE $400

$1499 $1149
SAVE $350

$200 $140
SAVE $60

$89 $69
SAVE $20

$120 $35
SAVE $85

$178 $148
SAVE $30

$3498 $2998
SAVE $500

$3699 $1299
SAVE $2400

$1000 $700
SAVE $300

$3899 $1499
SAVE $2400

$748 $648
SAVE $100

$2999 $1999
SAVE $1000

$1699 $999
SAVE $700

$1698 $1398
SAVE $300

$4499 $4499
SAVE $click

$1399 $1049
SAVE $350

$1149 $799
SAVE $350

$1399 $1049
SAVE $350

$1498 $1198
SAVE $300

$2797 $2597
SAVE $200

$280 $250
SAVE $30

$799 $499
SAVE $300

$699 $699
SAVE $click

$1699 $1299
SAVE $400

$8399 $7599
SAVE $800

$899 $799
SAVE $100

$1699 $1299
SAVE $400

Apple Support Cost My Client Dearly

Consult with Lloyd on a robust backup and recovery strategy.

It took me four hours to diagnose and cure problems caused by Apple Tech Support for a consulting client of mine, who had called Apple after a power failure.

In a nutshell:

  • After a power failure, the iMac 5K would no longer boot.
  • Apple support failed to diagnose the problem: I found file system damage to the boot volume (APFS) on the internal iMac 5K SSD. It was non-repairable by Disk Utility. So much for APFS being resilient in the face of power failures.
  • Apple support left the client with a damaged file system on the internal SSD boot drive; the internal SSD remained unbootable and unused and useless.
  • Support directed the client to reinstall macOS, but reinstall of macOS occurred onto an old and slow USB3 hard drive. The install converted the hard drive to APFS (horrible performance on hard drives). When I got there the speed was horrible, with the hard drive making constant noise as APFS banged the drive heads around mercilessly with constant head-seeking.
  • The client lost some stuff because of this fiasco because Time Machine had not run for some days. Nothing major, but some stuff.
  • Adobe Lightroom was left unusable (could not find any files) since the macOS install shoveled everything into a subfolder on the hard drive which had been put into duty as the boot drive.

What a mess. The performance was so bad that hardly anything could be done without great patience. Ultimately I erased the internal SSD to create a clean file system, and got things back onto it and booting off it. I also set up the client with a better strategy should this happen again, with an external SSD for a boot clone, for fast bootable recovery.

A solid backup strategy is important—this client could have done a better job at it, but there need not have been such a godawful mess; Apple support screwed up at every step from what I can tell.

OWC Envoy Express

World’s first Thunderbolt 3 M.2 NVME SSD enclosure.

Super fast, bus-powered, 3.3 oz, DIY easy, rugged and compact!


See also OWC Express 4M2
√ No more slow and noisy hard drives!
OWC Thunderblade Thunderbolt 3 SSD

Blazing fast, up to 16TB.

YEE HAH!



√ No more slow and noisy hard drives!
OWC Accelsior 4M2 PCIe SSD
6000 MB/sec!
Mac or PC.


Ideal for Lightroom, Photoshop, video.
Capacity up to 16TB!
OWC Envoy Pro EX SSD
Blazingly fast Thunderbolt 3 SSD!

Up to 4TB capacity, USB-C compatible.

USB-C model also available


Great for travel or for desktop!
View all handpicked deals...

LG UM7370PUA 70" Class HDR 4K UHD Smart LED TV
$1199 $779
SAVE $420

diglloyd.com | Terms of Use | PRIVACY POLICY
Contact | About Lloyd Chambers | Consulting | Photo Tours
Mailing Lists | RSS Feeds | Twitter
Copyright © 2020 diglloyd Inc, all rights reserved.
Display info: __RETINA_INFO_STATUS__