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Apple Quality, and Particularly Apple Service Overseas

An accomplished photographer friend of mine writes on his absymal experience with the Apple MacBook Pro.

Not only did it come at a bad time in the middle various travel, but it was also the culmination of about a month of bad luck and entropy. First, the machine started to have odd UI lag issues. Then WiFi started to drop and be impossible to restore.

Then when I put it to sleep by shutting the lid, it would intermittently turn itself into a space heater: after a few hours of sleep, the computer would be so hot you’d need a towel to pick it up, it wouldn’t boot because it was in thermal shutdown and of course the battery would be completely dead. Since the screen wasn’t on, it was basically converting all 6500mAH or however much juice was in there into heat. Aside from being a fire hazard, it completely destroyed my confidence in that machine – and left a very bad taste in the mouth given the cost of the thing.

I’ve had excellent quality from Apple products, and excellent service here in the USA. But overseas, the game changes on service and support.


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