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Adobe Creative Cloud: A Time-Wasting Chat

I didn’t expect any real knowledge of the product.

The constant sales pitch was most annoying, as was having no insight whatsoever into my concerns.

Thank you for contacting Adobe Sales. My name is Viola. How may I help you today?
Viola: Hi, may I have your first name please?

Lloyd Chambers: I already have Photoshop CS6 standalone and DreamWeaver 5.5. (1) Can I keep those installed side-by-side with the new Cloud versions? (2) does the CC install allow both a laptop and a desktop install?
Lloyd Chambers: Lloyd

Viola: Hi Lloyd
Viola: I would be happy to help you with that information.
Viola: Yes, you can use your older version software along with Cloud subscription.

Lloyd Chambers: OK. does the CC install allow both a laptop and a desktop install?
Viola: You can install the applications available in Creative Cloud on your primary computer and one backup computer, as long as they are not running at the same time. You will have access to both the Mac OS and Windows platform, so if you have a Mac at home and a PC at work , for example, you can install your applications on both.
Viola: Yes, you can install it on both laptop and desktop.
Viola: How soon you wish to use the software?

Lloyd Chambers: Running at the same time or "running the software applications at the same time".
Viola: You cannot use both the computer's at same time.

Lloyd Chambers: This does not speak to my question.
Lloyd Chambers: Both computers are powered on...
Lloyd Chambers: But I run Photoshop on one computer, and NOT the other. Does the software have a problem with them both being on, e.g. some daemon that complains simply because they are *installed* on both, even though running on only one.

Viola: That's not a problem.
Viola: You can use them on the computer's.
Viola: I can get you Cloud at just $19.99/month, for low monthly cost you will have access to all the software.
Viola: Let me provide you the direct link and help you through the order process. Okay.

Lloyd Chambers: I am not done.
Lloyd Chambers: I often travel in the mountains where internet does not exist or is flaky. What happens with "phone home": will the software strand me so I cannot work?

Viola: I am sorry to hear that.

Lloyd Chambers: Please answer... gotta run pick up child from school.
Viola: You don’t have to be connected to the internet all the time. Since the applications are directly downloaded to your system you will not need an ongoing Internet connection

Viola: So, let me help you get the product purchased right now, okay ?
Viola: I haven't heard from you in a while. Would you like to continue chatting?
Viola: Thank you for visiting Adobe.com today! Please come back online if you need any assistance. We will be happy to help.
Viola: We'd like to hear your comments. Please click on the 'Close' button in the upper right corner and take a moment to complete a short survey. Thank you! Have a Nice Day!
Thank you for chatting with Adobe.


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