All Posts by Date or last 15, 30, 90 or 180 days.
also by Lloyd: diglloyd.com photography and WindInMyFace.com
Thank you for purchasing through links and ads on this site.
OWC / MacSales.com...
diglloyd Deal Finder...
Buy other stuff at Amazon.com...
Upgrade the memory of your 2018 Mac mini up to 64GB

MacBook Pro Retina Display — Screen Burn-In Problem Continues

On June 23, I reported a screen burn-in issue: a latent image “burns in” to the deskop when a window is left on screen. See another example further below.

The problem occurs in as little as 20 minutes; close the window and the desktop is left with a latent image; a ghost image of whatever text or graphic was in the window left on screen.

What would happen if left that way for a few hours? What happens after a year’s use?

Quitting the Finder or logging out has no effect, indicating that the problem is a hardware (screen) issue, not just a screen-bits (graphics memory) issue. After some minutes, the ghost image slowly fades away back to the background color (I use a dark gray desktop, so ghost images are easily seen).

There are other implications too— what if you are a photographer trying to evaluate images? This ghost image problem could lead to bad judgments about image brightness, contrast, or color. Yet another reason Why I Will Not Be Taking the MacBook Pro Retina Traveling With Me — Yet.

I don’t know if this means that my MBP Retina has a bad screen, or if this is a problem common to any Retina display.

Apple’s handling

I called Apple on June 22, but they would do nothing for me unless I reset PRAM and VRAM (I didn’t have the laptop with me). After resetting PRAM and VRAM, no change.

It turns out that the Apple representative tagged my MacBook pro as a 2010 model, even though I told him it was a brand-new MacBook Pro with Retina display received 3 days earlier. That guy was clearly out to lunch, but I guess it explains the reluctance to handle the issue as I had expected (a replacement).

Today (July 3, back from my trip), I called Apple, and the representative started quoting me “14 day return period” (ridiculous since I called on June 22, 3 days after receiving the computer). She told me she could not help, and referred me to a supervisor, who was much more understanding, and ultimately (after 33 minutes on hold and 3 phone transfers), Apple agreed to send me a replacement unit, predicted for August 6 (more than a month from now). I had to ask for “advance replacement”, otherwise it was “send back and have nothing for a month”.

Update: classic Apple underpromise but overdeliver (~1 month becomes ~1 week).

Classic Apple underpromise but overdeliver (~1 month becomes ~1 week)

I’m surprised at how frustrating this experience was. In the past, it was “let’s get it done”. Not this time. And I have to say the stress level rose with the difficulty of hearing the representatives (I have excellent hearing), which sounded like garbled VOIP over to India.

There is a discussion thread on the burn-in/ghost image issue developing on this over at Apple, though that thread is now polluted with irrelevant chatter.

The latent image
The browser window that generates the latent image

MacPerformanceGuide.com
B&H Deal ZoneDeals by Brand/Category/Savings
Deals expire in 7 hours unless noted. Certain deals may last longer.
$3199 SAVE $200 = 5.0% $99 FREE ITEMS Canon EOS R Mirrorless with 24-105mm in Cameras: Mirrorless
$199 SAVE $100 = 33.0% $30 FREE ITEMS Dracast 728B LED Panel in Lighting: LED
$1632 SAVE $700 = 28.0% $165 GIFT CARD LG C8PUA 55" Class HDR UHD Smart OLED TV in Electronics: Televisions
$3097 SAVE $200 = 6.0% $77 FREE ITEMS Nikon D850 DSLR in Cameras: DSLR
$1797 SAVE $200 = 10.0% Pentax K-1 Mark II DSLR in Cameras: DSLR
$998 SAVE $400 = 28.0% Sony a7 II Mirrorless in Cameras: Mirrorless
$1798 SAVE $200 = 10.0% Sony a7R II Mirrorless in Cameras: Mirrorless
$3998 SAVE $500 = 11.0% Sony a9 Mirrorless in Cameras: Mirrorless
$5987 SAVE $1839 = 23.0% ZEISS Loxia 5-Lens Bundle in Lenses: Mirrorless
$11594 SAVE $3157 = 21.0% ZEISS Otus ZF.2 3-Lens Bundle in Lenses: DSLR

diglloyd.com | Terms of Use | PRIVACY POLICY
Contact | About Lloyd Chambers | Consulting | Photo Tours
Mailing Lists | RSS Feeds | Twitter
Copyright © 2019 diglloyd Inc, all rights reserved.
Display info: __RETINA_INFO_STATUS__